Returns & Refunds Policy

 

1. Cancellations

• Orders may only be cancelled before dispatch.

• Once your order has been shipped, it cannot be cancelled due to the perishable nature of our products.

2. Non-Returnable Items

• For food safety and hygiene reasons, we cannot accept returns of:

  • Frozen or chilled items

  • Any food products that have been opened, unsealed, or are not in their original condition

3. Damaged, Incorrect or Missing Items

• If your order arrives damaged, incomplete, or incorrect, please notify us within 48 hours of delivery, providing your order number and photos.

• We will arrange a replacement or refund at no extra cost to you.

4. Refunds

• Approved refunds will be issued to your original payment method within 5–10 working days.

• Delivery charges are non-refundable unless the issue was caused by us (e.g. wrong or damaged goods).

5. How to Request Help

• Email us at info.uk@prince-foods.com with your order number, details, and photos where applicable.

• Our customer care team will guide you through the process.

6. Exceptions

• Promotional or free items are not eligible for refunds.

• Refunds may be refused if goods do not meet the above criteria.