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Find answers to common questions about Prince Foods, your trusted supplier of premium South Asian and Kerala food products. Explore our FAQ page for helpful information FAQ: FAQ FAQS AND THEIR ANSWERS Browse Some of Our Most Asked Questions WHAT IS YOUR RETURN POLICY? We want you to be completely satisfied with your order. If you receive a damaged or incorrect item, please contact us within 48 hours of receiving your shipment. Please provide photographic evidence, and we'll promptly arrange a replacement or refund. Due to the perishable nature of our frozen goods, returns for reasons other than damages or errors are typically not accepted. HOW MUCH IS THE MINIMUM ORDER? The minimum order for free delivery across the UK is just £30. Orders below this amount will incur a shipping fee. HOW MUCH DOES SHIPPING COST? For orders of £30 or more, delivery is free across the UK. Orders below £30 will have a shipping fee clearly indicated at checkout. We dispatch orders on the next working day, with delivery typically within 3-7 working days. All frozen items are shipped via next-day delivery service, carefully packaged in food-grade rigifoam cartons with ice gel packs to maintain optimum temperature and freshness. For any special delivery requirements or further information, please contact our customer service team directly. CAN I TRACK MY ORDER? Yes—once your order ships, we’ll email you a tracking link so you can follow its journey from our warehouse to your door, whether you’re in England, Scotland, Wales or Ireland. WHAT PAYMENT METHODS DO YOU ACCEPT? We accept all major credit and debit cards (Visa, Mastercard, American Express) processed securely via Stripe—so your card details are never stored on our servers. WHICH AREAS DO YOU DELIVER TO? We deliver across all of Great Britain (England, Scotland & Wales & Northern Ireland. Check our Delivery page for region-specific minimum orders and packing fees. WHAT IF AN ITEM THAT I ORDERED IS OUT OF STOCK? We may provide alternative brand or weight replacements at the same cost. If a suitable alternative is unavailable, we will issue a refund back to your original payment method.

Get in touch with Prince Foods – your trusted UK supplier of Kerala groceries and frozen South Indian foods. Have a question or wholesale inquiry? We’d love to hear from you. CONTACT US Welcome to Prince Foods! We're here to help. Contact us to discover how we can assist you. Let's find solutions together! Submit Thanks for submitting! Contact: Contact Contact: Opening Hours Prince Foods (UK) Ltd +44 7912104109 info.uk@prince-foods.com Prince Foods International Ltd +1 902-989-0786 info.ca@prince-foods.com

Learn about Prince Foods, London's trusted supplier of premium South Asian and Kerala food products since 2007. Discover our commitment to quality, authenticity, and customer satisfaction Your Favourite South Asian Grocery—A Reminder of Home Quality, value & nostalgia in every bite Since 2007, Prince Foods has connected the South Asian community in England, Scotland, Wales and Ireland with authentic staples—from premium spices and pulses to snacks and frozen delicacies—at unbeatable everyday prices. Our curated collections, intuitive online store and reliable UK wide delivery make it easy to stock your pantry with the flavours you love.